Wednesday October 05, 2022

Kela issues guidelines on power of attorney in 14 languages

Published : 19 Aug 2022, 03:42

  DF Report

DF File Photo.

The national social insurance institution- Kela has issued new guidelines to authorize the power of attorney by someone to handle Kela related issues for him or her.

Available in 14 languages, Kela’s new guidelines clarify what authorising someone means and whom customers can authorize, said Kela in a press release on Thursday.

Customers who are unable to handle their Kela-related affairs without assistance can authorise someone else to act on their behalf.

They can authorise someone to do it for them, such as their spouse, parent, child or friend.

Understanding the details of the authorisation process can be challenging, for example because of language barriers or because a person may not be familiar with the process itself.

By publishing the guidelines, Kela hopes to ensure that customers who have newly arrived in Finland are aware their rights.

According to Päivi Nyberg of Kela’s Customer Relations Unit, there have been situations that have raised concerns over individual customers’ legal protection and their understanding of the principle of equal standing of all society’s members.

Authorisations can be made verbally, but verbal authorisations are applicable for one time only.

Written authorisations are valid indefinitely. Kela recommends customers to issue their authorisation in writing, because a written authorisation that has been entered into the customer’s record will simplify the customer service process not only for the customer and the person they have authorised but also for Kela’s staff members.

Kela has a standard form that customers can use to issue an authorisation by power of attorney:

Customers can decide what actions the power of attorney will cover.

They can be empower someone to manage all of their benefit-related matters or only a certain benefit or specific issue.

A separate power of attorney is always required to change bank account details. A power of attorney may state that the holder has access to essential confidential information.

The person being authorised must be 18 years of age or older.