Helsinki ranks 2nd best European city for public transport

The Helsinki Region Transport Area (Helsingin seudun liikenne-HSL) has been ranked second for people’s satisfaction with public transport compared to other European urban regions, said the City of Helsinki in a press release referring to the findings of the BEST (Benchmarking in European Service of Public Transport) survey conducted last year.

Geneva secured the top position on the list for the fifth consecutive year with 79 per cent of its residents being satisfied, while 76 per cent residents of the Helsinki Region Transport Area expressed satisfaction with the public transport services.

In the BEST survey, respondents evaluate ten public transport quality factors. The HSL area ranked better than the other BEST cities in many respects.

In the Helsinki region, the respondents were more willing to recommend public transport to others than the residents of the other cities covered by the study. In addition, respondents in the Helsinki region were more satisfied with the reliability and value for money of public transportation as well as with travel comfort than their counterparts in the other cities surveyed.

Compared to 2018, residents of the Helsinki region were more satisfied with ticket prices, information about service disruptions, and the cleanliness of vehicles.

Some 2,100 residents from all HSL member municipalities responded to the survey in 2019. The participating cities and urban areas included the HSL area, Stockholm, Oslo, Copenhagen, Bergen, Geneva, Trondheim, and the Rotterdam-Haag area.