Tuesday April 16, 2024

Helsinki Airport ranks Europe's best airport in its size category

Published : 07 Mar 2023, 03:16

  DF Report
Photo: Finavia.

The Helsinki Airport has been awarded as the best airport in Europe in the 15 to 25 million passengers size category, said Finavia, the company operates country´s airports referring to a passengers’ survey.

The ASQ (Airport Service Quality) award was granted by Airports Council International (ACI), the international umbrella organisation for airports.

The award is based on a continuous measurement of customer satisfaction and service quality.

The ASQ survey involves almost 400 airports from 95 countries each year. About 4,000 air passengers are interviewed at Helsinki Airport every year for the survey.

In the ASQ survey, air passengers evaluate 30 different service categories, including guidance, customer service, check-in, shopping and dining.

“We are delighted to have won the award and are proud that air passengers have chosen Helsinki Airport as the best airport in Europe. Year after year, Helsinki Airport continues to be ranked among the best airports in the world,” said Finavia’s CEO Kimmo Mäki.

In addition to the ASQ award, Finavia received an honourable mention for its long-term work for customer satisfaction.

This ACI World Director General's Roll of Excellence recognition was awarded to only five airports worldwide. Over the past five years, Finavia has received the ASQ award in 2018, 2019, 2020 and 2022.