87% Finns aged 16-89 use online banking

Of everyday errands, online banking is most common. Eighty-seven per cent of persons aged 16 to 89 had used online banking in the past three months in 2020, , according to the Statistics Finland.

Eighty-two per cent of Finns aged 16 to 89 used the Internet several times a day in 2020 and the share increased by three percentage points from the previous year

Using the Internet several times a day increased particularly in the two oldest age groups of the survey, among those aged 65 to 74 by six percentage points and among those aged 75 to 89 by seven percentage points.

The share of Internet users of the population grew by two percentage points from the previous year to 92 per cent.

Finns most commonly use the Internet for communication, following the media, shopping and everyday errands. Nowadays, various devices and systems, such as household appliances and heating and security systems, are also controlled via the Internet.

Of the modes of communicating on the Internet, the most common was email, which 87 per cent of those aged 16 to 89 had used in the past three months.

A total of 76 per cent of Finns had used instant messaging on a smartphone and 72 per cent had made Internet calls. Making Internet calls grew by as much as 12 percentage points in one year.

Online newspapers and television companies’ news pages are most commonly followed among the media. During the past three months, 85 per cent of those aged 16 to 89 had read them. Television companies’ net television services had been watched by 74 per cent and chargeable video on-demand services by 49 per cent of Finns.

There were changes in following the media in 2020. Following online papers and news pages of television companies increased by nine percentage points from that in the previous year.

The change was biggest in the age groups 65 to 74 and 75 to 89, among whom the popularity of television companies’ net television services also grew. Listening to audio books in the past three months increased most in younger age groups, by 17 percentage points among those aged 25 to 34 and by 16 percentage points among those aged 35 to 44. One million Finns (23% of those aged 16 to 89) had listened to audio books, while in the year before the corresponding figure was only 600,000.

During the past three months, 69 per cent of those aged 16 to 89 followed social network services. In the previous year, 61 per cent followed social network services and in 2015 the figure was 58 per cent. The change in 2020 is exceptional. In relative terms, the growth was biggest in the oldest age groups, among those aged 65 to 74 the number of followers of social network services grew from under 200,000 to over 300,000 and among those aged 75 to 89 from 45,000 to over 75,000. It is probable that the restrictions imposed by the “corona spring” moved social interaction to the web and motivated elderly people to learn new social media skills.

The most commonly used social network service in 2020 was Facebook, followed by 58 per cent of those aged 16 to 89. WhatsApp and Instagram with shares of 50 and 39 per cent came next. When asked which of the social network services the respondent used most, 36 per cent said Whatsapp and only 32 per cent Facebook. Young people used WhatsApp more often than Facebook, similarly as Instagram. In the older age groups the situation was the opposite.

People also use the Internet increasingly for handling matters with authorities and other public services. In 2020, altogether 68 per cent of Finns had sent an official form over the Internet during the past year. Fifty per cent of Finns had made a doctor’s appointment.

Over the past three months, 54 per cent of the population had bought goods or services over the Internet, which means that online shopping continues to become more common. In 2020, the number of purchases also increased and the amount of money spent on online shopping grew somewhat.