Posti accused of losing parcel

National postal and logistic services operator Posti has reportedly lost a parcel submitted by the national social insurance institution- Kela in November last year, said Kela in a press release on Wednesday.

Kela lodged complaint with the Data Protection Ombudsman following the missing of the parcel submitted to Kouvola service point on 26 November.

The package contained benefit applications and documents relating to 20 individuals.

The parcel has been traced in cooperation with Kela to the end of January, but it has not yet been found, said Posti in a press release.

"It is always a serious mistake if a parcel goes missing, and we are very sorry for the inconvenience and harm caused to Kela's customers and Kela. Every effort will be made to locate the missing parcel. There has been a human error in our sorting and the parcel has been misdirected . We continue the thorough investigations and will do everything possible to find the parcel," said Arttu Hollmérus, responsible for Posti's parcel and e-commerce business in the press release.

In 2020, Posti delivered 64 million parcels. Of these, less than 0.05 per thousand (0.00489%) were found to be lost, the Posti press release added.